PABX: +55 (81) 4009-2522 Toll Free 0800 702 8383  | /

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Contacts and Hotel Policy

Contacts and Hotel Policy


+55 81 4009-2513 / 2523

Commercial and Groups

Recife: +55 81 4009-2508 São Paulo: +55 11 96390-7262 Eventos: +55 81 4009-2518 Demais localidades: 0800 702 8383

Hotel Policy

  • No service fees charged.
  • Hotel rates include breakfast (served in the Hotel Restaurant).
  • 1 (one) child under ten stays in the parents’ room at no extra cost.
  • In accordance with Federal Law No. 8069 of 07.13.1990 and No. 11 771 of 09.18.2008, Ordinance 177 of 09.13.2011 is not allowed to stay at the hotel minimum age of eighteen (18) years unaccompanied by parents or guardian without authorization of those certified by a notary public, or the competent judicial authority. “The child must carry original identification document or a certified copy even if accompanied by parents.”
  • In accordance with Federal Law No. 11 771 of 09.11.2008 and Ordinance 177 of 09.13.2011 to make the check in is obligatory to fill readable the FNRH, Guest Registry National Record, with the following information: Full name, ID and CPF (or passport for foreigners), full address, zip code, phone area code and personal and/or professional e-mail address.
  • As Municipal Law No. 17.407 / 2008 of 01.02.2008, is hereby established Fiscal Electronic Services Note that will be sent via e-mail by the City Hall of Recife or recovered through the website: // site
  • No pets allowed.
  • All online reservations must be guaranteed by credit card.
  • In the event of no-show, the reservation will be automatically cancelled and a one-day rate charged to the credit card.
  • No charge will be applied for cancellations made up to 48 hours before scheduled check-in. A one-day rate charge will be applied otherwise.
  • Special commercial policies regarding payments, securing reservations, cancellations and no-shows will be applied during special-date packages such as Carnival, Public Holidays, New Year, Congresses, Events and High Season (see Packages).
  • No Check Payments Accepted.
  • Private parking is availible and costs BRL 17 per day.